Removing the Cutting Cap from the Eco-floss Dispenser Lid

Occasionally, the cutting cap may appear to get stuck in the lip. This is easily fixed! See the instructions below. 

If you receive your Bamboo Buddy floss, and the cutting cap is stuck inside the lid, what you need to do is to screw the lid and the dispenser nice and tight and then pull it like that, and the cutting cap will come out of the lid. Now you can replace the floss through the cutting cap by simply threading the floss through the hole and then securing it against the cutting cap. See our other video for how to replace the floss.